FREE Delivery within New Zealand
Applies on all orders over NZ$150
For orders under this amount, the cost of delivery within Urban New Zealand is just $6.90 per order and $9.90 for Rural. Overseas shipping is determined by weight and destination and priced during order process (but before you pay).
When will my products arrive?
Once we receive your order, it takes approximately 24 hours to prepare and dispatch your order. Unless there is an issue with your order, approximate delivery time within New Zealand after dispatch is between 1-3 working days. For international orders please allow 7 – 15 working days worldwide.
What if it never shows up?
This hasn’t happened so far! But if it does, Aroma DIY accepts all responsibility for parcels lost in transit within New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made. We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage, please hold on to the item and packaging and notify us of the situation.
What is your return policy?
If you’re not happy with your purchase, you may return or exchange the purchased items under the following conditions:
- Products must be returned within 14 days of receipt (for New Zealand customers)
Products must be returned within 30 days of receipt (for customers outside New Zealand)
- All products to be returned or exchanged as new (i.e.: unopened, unused and in resalable condition)
Postage and delivery costs are non-refundable
- We will provide free return shipping for product exchanges if your return is a result of an error on our part such as when we have sent you the incorrect or damaged item. In other cases, a return postage fee will apply
- Once your return has been received, a credit or refund will be issued within 30 days and an email confirmation will be sent to you.